Student Handbook - If You Have Questions or Problems

The first person to talk to, particularly if you have major problems with your ISEP benefits, is your host ISEP Coordinator. He or she can give you the most immediate assistance relating to any difficulty at your host university.

If your host ISEP Coordinator cannot help you or does not refer you to somebody in the institution who can, you may email your home ISEP Coordinator for assistance and copy ISEP-Central at info@isep.org.

ISEP seeks to ensure that benefits and services (as outlined in the ISEP Terms of Participation for Institutional Members) are provided by member institutions. In cooperation with host ISEP Coordinators, ISEP will work to resolve any difficulties and discrepancies therein. However, ISEP’s responsibility to students does not extend beyond such endeavors, and ISEP is not liable to any student for benefits not provided by the student’s home or host institution.