How do I receive additional coordinator logins?
- Requests for additional coordinator logins for international members should be sent to the Program Officer responsible for your institution. U.S. members, please contact Clayton Harrington at charrington@isep.org. Please include the name, telephone number, email address and title of the person for whom the request is being made. An email containing the new username and password will be sent directly to the email address listed in the request. The user will have the opportunity to set their own unique password upon logging in to WebIS for the first time.
What if I forget my username or password for WebIS?
- Your username will generally be your work email address. In order to receive a password reminder you must send an email request to webis@isep.org from the email account that matches your username.
What should I do if I receive an error message while using WebIS?
- Email webis@isep.org with a description of the message you are receiving and the task you were trying to complete. Utilizing the Print Screen function will be helpful in resolving this issue as quickly as possible.
Why did my user session timeout?
- For security purposes, WebIS is configured to timeout users after thirty minutes of inactivity. In order to avoid losing your edits in WebIS, it is recommended that you periodically update the page on which you are working.
Who should I contact if I don't know how to perform a specific task in WebIS?
- Have you reviewed the Coordinator Manual and watched the WebIS webinar? They can be on found on this page. If you have, and you still need help, please contact Joseph Burrow at jburrow@isep.org.
Can I update my institution's contact information in WebIS?
- One of the great benefits of WebIS is that you as the coordinator have the ability to change and update your institution's Organization Information in real time.
How do I address inconsistencies/issues with my school's status reports?
- We are currently experiencing inconsistencies with Status Reports and are working to resolve the issue as quickly as possible. We do have accurate balance information and student placement details saved internally. Please contact your designated Program Officer or Clayton Harrington charrington@isep.org should you require this information.
What software will I need to use WebIS properly?
- In order to properly view reports in WebIS you will need to have Adobe Acrobat and Windows Excel 2007 or newer installed on your computer. WebIS does function in Internet Explorer, Firefox and Google Chrome, but users are advised to keep their browser software updated as much as possible.
I have located my student's PPAF and have tried to open it, but the document does not seem to be formatted properly. Is there something wrong with the database?
- If you use Firefox as your preferred web browser, all documents saved to our server as PDFs (PPAFs and IISs in particular) will not open properly. Either download the PPAF and then open it using Adobe or use a different web browser to work in WebIS.
Can I use the 'Email Students' function of WebIS to email individual students?
- Currently, the 'Email Students' function of the Coordinator portal in WebIS can only be used to email all students in your institution's ISEP roster. We are currently working to have this adjusted so that individual e-mails can also be sent.
How do I find the coordinator contact information for another ISEP member institution?
- You can view contact details for another institution in two ways: by searching for the institutions IIS or by selecting the Coordinators List under the Resources tab.
Why can't I find my institution's IIS in the drop-down menu?
- Are you searching for your institution by its full name? If so, try searching by your abbreviated name. For example, the Università Cattolica del Sacro Cuore appears as Sacro Cuore- Università Cattolica del Sacro Cuore in the drop-down menu. In addition, WebIS does not recognize selections from a web browser auto-fill, so be certain to select your name from the WebIS drop-down list only.
Do my students have access to WebIS?
- Yes, once a student is confirmed, a message containing a unique username and password is auto-generated by the system and sent to the email address on record. Students can view their application details, demographic information, invoices, and contact information for their home and host coordinators. Students can also enter courses for their Host Institution Enrollment Form and upload a Student Photo Essay.
Can my students purchase health insurance through WebIS?
- Yes, in fact they must! Once students are confirmed and are completing their PPAF they must log in to the student portal of WebIS and purchase health insurance through their account.
What software will I need to use WebIS properly?
- In order to properly view reports in WebIS you will need to have Adobe Acrobat and Windows Excel 2007 or newer installed on your computer. WebIS does function in Internet Explorer, Firefox and Google Chrome, but does not function properly in Safari . Users are advised to keep their browser software updated as much as possible.
